Refund policy

At Chameleon Luxe, we pride ourselves on delivering products of unmatched quality and impeccable hygiene. Our commitment to excellence ensures that every item you receive is both pristine and untouched.

 

Final Sale Policy: Due to the intimate nature of our products, which are designed to come into contact with the body, we uphold a strict no-return policy. This ensures that each of our valued customers receives items that are brand new and have never been used, maintaining the highest standard of cleanliness and customer safety.

 

Exchange of Defective Products: While returns are not accepted, we stand firmly behind the quality of our offerings. We offer an exchange for any defective item purchased from chameleonluxe.com within 30 days of the transaction. To facilitate this process, please provide a valid order confirmation email as proof of purchase.

 

Procedure for Defective Items:

1. Reach out to our Customer Care team at contact@chameleonluxe.com, including your order confirmation email.
2. Provide a detailed description of the issue and, if possible, attach photos documenting the defect.
3. Our dedicated team will review your submission and guide you through the exchange process, ensuring a seamless and satisfactory resolution.

 

Beyond the Initial 30 Days: For items purchased beyond the initial 30-day period, we recommend consulting the manufacturer's return policy for defective products.

 

Assistance and Inquiries: For further assistance or to learn more about our policies, please do not hesitate to contact our Customer Care team. At Chameleon Luxe, your satisfaction is our priority, and we are dedicated to ensuring that your experience with us is nothing short of exceptional.